Handmade Ceramics & Mixed Media

T’s & C’s



Terms and Conditions

I’d like you to have a pleasant experience shopping here, and want to be clear about everything before you place an order, and let you know what to expect afterwards if things didn’t go as you’d hoped. You can find information below on my terms and conditions. If for any reason you do have a problem, let me know… I’ll do my best to help!


Photographs are taken in natural daylight and colours are represented as closely as possible, but please bear in mind that individual monitors may represent colours differently. Please refer to item description for actual size dimensions, items may be larger or smaller than they appear on the screen. I always endeavour to provide you with the best quality I can.


I respect your privacy. No details are ever passed on to third parties, and credit card information cannot be stored or accessed by me in any form. I will take all precautions to keep your details secure, and (unless in the case of negligence), I will not be held liable for unauthorised access of information supplied by you.

Cookie Policy

This site uses cookies – small text files that are placed on your machine to help the site provide a better user experience. In general, cookies are used to retain user preferences; store information for things like shopping carts; and to provide anonymous tracking data to third party applications like Google Analytics. As a rule, cookies will make your browsing experience better. However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser. We suggest consulting the Help section of your browser or taking a look at the About Cookies website which offers guidance for all modern browsers


All information and photographs on this website are the copyright (©) of Caroline Dewison 2017 and may not be used or reproduced for any reason without prior permission. All designs are my own and I ask that you respect my copyright and do not reproduce them.


No contract exists between the customer and Caroline Dewison Ceramics until I have received and accepted your order. If you wish to terminate the contract at any time, I must be notified in writing, unless goods have not been dispatched. If goods have not been dispatched, you may terminate the contract by telephone, or email. In the case of by email, the contract will not be considered cancelled until I have acknowledged and responded.

Payment is due with order, and ownership shall not pass to you until cleared funds are received. Orders unpaid within 24 hours entitles me to terminate the contract immediately.

Payments are taken using Paypal. You can use Paypal without an account by checking out as usual, where you will be redirected to a secure page for your payment details.

Postage & Delivery

All prices shown on www.carolinedewison.co.uk are inclusive of taxes. All orders are subject to postal charges. Please refer to individual listings for shipping costs. I aim to process orders within 24 hours Monday to Friday (excluding public holidays). Items sent in the UK will be dispatched by first class post and should arrive within 2-3 working days, but may take up to 14 days. Items dispatched outside the UK may take up to 21 days to arrive. I cannot guarantee delivery times unless a tracked service is requested. If you would like your order to be traceable, please get in touch for quotes.

I will not be held liable for any potential import/customs charges on your order. It is the buyer’s responsibility to check costs before placing an order and to pay any duties owed.

Your right to cancel

You have a right to cancel your order with 7 days of receipt. If for any reason you are unhappy with your purchase, you may request a full refund provided the order is returned within 14 days. To claim a refund, you must notify me in writing within 7 days of receipt of your order, and return items unopened and in their original packaging. Cost of returns are the responsibility of the customer and I recommend you use a traceable means of return. i.e. recorded delivery. I cannot give refunds on returned items that are lost in transit. If for any reason goods received by you are damaged, please let me know on date of receipt, providing photographs of damage and I will replace your order.


If you wish to contact me, you can reach me by phone on 07505000596, email, hello@carolinedewison.co.uk or write to me, at Caroline Dewison Ceramic Art, 2 Marton Close, Culcheth, Warrington, Cheshire, WA3 4BU, United Kingdom.